Appalling. These bags are cheap Chinese imports hiding behind a high quality, charity supporting UK website. My bag did not include everything I had paid for, and then broke after one use. After being ignored I had to raise a Paypal dispute to get offered a refund, but I have to pay return postage, so this inferior product has cost me £4.45 which I am pursuing through Paypal as this breaches UK law. Customer service is terrible. Avoid this company at all costs. Even if the bag was supplied according to its description and was not faulty, the quality is £5-£10 market style bag. I paid £34 and that was with a discount. I cannot stress enough how awful this company and their products is. Please save your money and stress and go elsewhere.
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