I am writing to formally lodge a complaint regarding the lack of communication, follow-up, and overall service I have received from Morgan and Morgan in relation to my case. My case manager, Darius Young, has shown a consistent pattern of unresponsiveness, which has caused considerable frustration and concern. On 05/14/2025, I was contacted by Mr. Young, who requested my signature on a document pertaining to my case. I signed and returned the document the same day, as requested, believing that the matter would proceed promptly. However, since that time, I have been unable to receive any meaningful updates regarding my case.Over the course of the next three weeks, I made more than five attempts to reach Mr. Young via phone, leaving detailed voicemails each time. Additionally, I sent three emails, all of which requested a simple status update on my case. Despite my repeated efforts to follow up, I received no response, and my concerns went completely unaddressed.On 06/03/2025, I finally reached Mr. Young. During our conversation, I was informed that no follow-up had been made on my case, and that nothing had been done since I returned the signed documents on May 14. This lack of action was both disappointing and unacceptable, especially considering the trust I placed in your firm to handle my legal matters. I am extremely disappointed by this lack of professionalism and communication. As a client, I expect a basic level of responsiveness, especially when I have taken every initiative to stay in touch. The failure to follow up on my case in a timely manner has caused unnecessary frustration, leaving me with serious concerns about the handling of my legal affairs.I trust that Morgan and Morgan will take this matter seriously and work to resolve the issues I’ve raised, including a formal acknowledgment of this complaint and an assurance that this issue will be addressed to prevent future instances of similar neglect. I look forward to an agreeable resolution.
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