My wife and I recently went on a 5-day tour in Morocco. I purchased a $3,195.38 tour package through Viator, expecting accommodations that were consistent with the price I paid. Instead, throughout the trip, we were placed in low-cost riads that were clearly inconsistent with the package we had booked.
Apparently, Viator uses a third-party supplier named Morocco Tours Services. On the first day of the tour, I repeatedly asked the driver for the names and locations of the riads where we would be staying. He was unable to provide this information and explained that he only receives lodging details on the same day as each transfer from Morocco Tours Services. This reflects a complete lack of transparency regarding lodging arrangements.
After contacting a Morocco Tours Services agent, I was repeatedly given misleading information about the situation with the riads. We expected accommodations in the $125–$175 per night range but were instead placed in riads costing approximately $45–$75 per night.
I strongly recommend avoiding any tour company that uses Morocco Tours Services. After filing a complaint with Viator, I was offered only a partial refund of 10%. Based on this experience, I believe Morocco Tours Services is a very dishonest tour provider.
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