When you shop in store the service is perfect… when you shop online you are dealing with clowns. On the Saturday 10th January I placed order for:Sage Floral Swirl Silk Tie x 4Sage Floral Swirl Silk Pocket Square x 4Dusty Pink Floral Swirl Silk Tie x 4Dusty Pink Floral Silk Pocket Square x 4I paid £5.95 for Express UK Delivery. When placing the order it said the items would be delivered by Tuesday. On the Sunday 11th January, I got an email to say “Your order is being despatched from multiple locations and will arrive in multiple parcels. Details of the items in this parcel are below.” and in the email it showed the Sage Floral Swirl Silk Tie x 4 and the pocket square x 4.On Monday only 4 pocket squares were delivered. I was confused so called you guys up and your colleague said the items were split into 3 parcels. On Tuesday I was hoping the 2 other parcels would come. However, only 1 came and in this parcel was 1 Sage Floral Swirl Silk Pocket Square. Instead of the 4! Again I was confused and was like where are the rest of the items. AGAIN I CALLED YOU GUYS!! Was told by the same colleague who I spoke to on Monday, that the parcel was now split into 4!! As you guys have not sent me tracking for all the parcels, I requested this from customer services. Today I have waited all day at home for my parcel and nothing has come. I checked the tracking and the parcels are being delivered tomorrow!! I am very angry, frustrated and disappointed by the level of service by Moss and the customer experience. I paid for express delivery and am now spending 4 days waiting for the parcels! How ridiculous is this!! I called up your customer service today to express my disappointment. All I got was an apology and I will refund your delivery fee! What an absolute joke and ridiculous response! You guys have wasted 4 days of my time! You have offered nothing but poor customer service and I am taking time out to write this complaint! I will be more than happy to leave a review on your pages if needed be! How can someone experience this much inconvenience and receive a sorry! A sorry is the most robotic response! It feels like Moss and the customer service don’t care about its customers! Made a complaint and they said the only compensation is refund of the delivery 😂 Absolute clowns these lot are!!
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
