Absolutely shocking quality from the quarter zips. I bought 3 quarter zips a few weeks ago. The label states that you can wash on a 30 degree wool wash. After following the instructions exactly, the quarter zip shrunk on the first wash.I went into the store, explained the situation and asked to swap the item. Unfortunately I was accused of washing the item on a higher temperature, despite this genuinely not being the case, and was subsequently refused an exchange nevermind a refund.I have since contacted their customer service team which are just as dismissive. I have quoted my rights under the Consumer Rights Act 2015 multiple times now and they just keep delaying and prolonging the whole process. I have had to send images of the product, take the product into store and now send the product to their head office which will no doubt be at my own cost. All of this is simply a deterrent to prevent hard working customers from returning products. From what should have been a simple exchange, has now turned into a drawn out exercise leaving myself out of pocket. I would not advise anyone to purchase from this store going forward.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
