Ordered some shoes for click and collect, followed up after hearing nothing for almost two weeks.Customer service told me to wait a few more days.Randomly received a receipt saying that my order was returned at a store 200 miles away from my house a few days later.No other communication from customer service.Eventually they told me the item was sent to the wrong store, that they couldn’t post it to the correct store, that I’d have to order again, and I couldn’t order again because the item was now marked as out of stock.Terrible experience.UPDATE: For some reason, I decided to order from them again, and this time after 7 days (and having charged my card) they eventually emailed saying they made an “error in their warehouse” and what I ordered is unavailable! 2/2 orders cancelled. Horrendous.Downgraded from 2 to 1 star.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
