Really really bad service and the man in store could not have made any more mistakes!!! Staff training is really needed in the Whitley store My confirmation email on the order is wrong, i have been ordered 2 exact same t-shirts when I asked for one, and the belt he was ordering he hasn't even bothered to order. I was then charged £5.95 for delivery to store when he he said it was free for store transfers??? then I get a confirmation saying it is being delivered to my house address today when I told him I was away for 3 days and and wanted it delivered to my parents address, which he told me he couldn't do and i would have to be collected from the branch which is a 45 min round trip for me. So he lied about delivery and the cost which is a good, and it was today when said delivery to branch would be tomorrow?Evri have dropped it at my house left it in 'the out building' which I don't have I live on a main road and is next to a school s hundreds of people have passed it already and I'm not back till Friday so will it still there Friday Hmmmm. also its been raining and no where to leave it undercover so it would be soaked!!Called up Moss Bros, nothing they can do until investigated, so no party suit for me Saturday ten, cant even refund me so I can buy one elsewhere...amazing service, that's why they have such a bad rating on here I guess, I wondered if they will even get back to me about this review....im guessing not!
Claim your business profile now and gain access to all features and respond to customer reviews.
For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
