I ordered 9 items from Moss Bros with next-day delivery because I urgently needed a suit for an event. Only 2 items arrived, and the remaining 7 items never showed up — even after two weeks.I contacted Moss customer support repeatedly, but they’ve been dragging their feet, giving me no clear updates and, unbelievably, still haven’t issued a refund for the missing items. The event has already passed, and I’m left without the products I paid for and without my money back.This has been one of the worst online shopping experiences I’ve ever had. I won’t be ordering from Moss Bros again.EDIT: Changed this review to a 2-star since Moss has now decided to refund the missing items.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
