Bought a cashmere jumper from Moss and carefully washed it according to the label instructions as I know this type of material is delicate. After also drying it carefully I was gutted to see the jumper had become really stretched and is now unwearable. Contacted support but was dismissed as too much time had passed since I bought it. What happened to customer service at Moss?! It used to be brilliant and now it's all about cost cutting. *UPDATE - They've replied to my review with empty words about sharing my feedback with the team.
Claim your business profile now and gain access to all features and respond to customer reviews.
For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
