moss.co.uk

2.8
2.8 Based on 201 reviews

For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curate...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Jonathan Alsop
Gift Card Con

I went onto the moss site in December to buy a gift card. I found I couldn't designate the amount and had to chose two,predetermined, amounts approximating to the sum I had in mind. When the recipient recently tried to purchase an item on-line he was informed that he could only use one card for one transaction. So they had devised a system not mentioned in the t&cs whereby they could force people redeeming to spend more as of course people when using a voucher tend to pay the extra for the item instead of gettingone for the exact amount. A cynical ploy in making people doing it at least twice. Raised this by complaint to customer service and got the reply yesterday 'I am sorry for your experience' etc. No addressing the issue, just pointless.

1
Date of experience: Jan 10, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.

  • email CustomerSupport@mossbros.co.uk
  • call 01156478487
  • language https://www.moss.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More