moss.co.uk

2.8
2.8 Based on 201 reviews

For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curate...

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Zahid Saleem
Worst customer service ever!

I bought a suit online but they only send me the trousers because they said they made a mistake and suit jacket was no longer available, even though it was available when I ordered and I even got an order confirmation. So instead of telling me that the suit was no longer available and asking me if I still wanted the trousers, they just sent me the trousers and if I dont want them I have to return them my self. Thats the poorest customer service I have ever seen in long time! Next time its gonna be shopping from Hawes & Curtis, Charles Tyrwhitt or T M Lewin!

1
Date of experience: Dec 29, 2025

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Business Details

  • For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.

  • email CustomerSupport@mossbros.co.uk
  • call 01156478487
  • language https://www.moss.co.uk

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