moss.co.uk

2.8
2.8 Based on 201 reviews

For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curate...

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Matthew Mills
Suit failed in less than 3 months

I purchased a £259 suit in September. After less than 25 wears of said suit in the 3 month period to now, the trousers have warn through. Although not advertised as a suit for 'infrequent use', I am being told that this is in fact the case. I suggested a solution, and I have been told that 24 wears of a £259 suit is an acceptable amount of useage until it fails.This suit has cost me £10.71 each time I have warn it.I have other, cheaper, similar material suits that I have owned for 6 or 7 years, and warn weekly - still going strong.Moss's rebrand seems to have also rebranded their customer care to be more inline with the typical high-street retaler.

1
Date of experience: Dec 22, 2025

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Business Details

  • For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.

  • email CustomerSupport@mossbros.co.uk
  • call 01156478487
  • language https://www.moss.co.uk

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