I am very disappointed with the service at Bluewater Moss. I booked an appointment for my son to get measured, and the experience was terrible. I knew exactly where I was coming to, and I was fully aware of the price range before booking. My family was treated like garbage.The staff member who was meant to help us acted like we were bothering him from the moment we arrived. Asking a 13 years old silly question when I was standing right there. When I called out his behaviour, nothing changed. He continued with the same attitude. I felt disrespected and uncomfortable, and it was hard not to wonder if this treatment was because we are Black and he assumed we couldn't afford to buy. We had to leave. This was meant to be a happy moment for my son, but it became upsetting and stressful. Too bad, too sad. I hope Moss takes this seriously and trains their staff to treat every customer with basic respect regardless. No one should be made to feel like trash.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
