Felt Singled Out and UnwelcomeVisited the Oxford Street store around 5pm on 3rd of july to buy a graduation outfit for my boyfriend. A staff member (woman with braids) was dismissive when we asked for help, and later spoke to us in a passive-aggressive tone about trying on more than two items — something we genuinely didn’t know as she didn't help in the first place.Despite apologizing and offering to put things back, she kept checking on us unnecessarily, while other customers were being helped kindly. We felt completely singled out and unwelcome.My boyfriend left feeling disrespected. We’ve decided to buy online instead. Very disappointing for such an important occasion.
Claim your business profile now and gain access to all features and respond to customer reviews.
For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
