Moss Bros has shown me the worst customer service I’ve ever experienced in my entire life. I bought a pair of trousers that shrank after one dry clean, despite following the care instructions. I reported the issue within 30 days and was ignored for weeks. When they finally replied, Moss demanded an impossible dry-cleaner’s report, then claimed “no shrinkage,” yet admitted no inspection report even exists. They provided zero proof, no measurements, and no transparency. To make matters worse, they shipped the trousers back to an address I no longer live at, even after I clearly told them not to.This company hides behind policies, ignores customers, and refuses refunds for clearly faulty items. Their “leadership team” supposedly reviewed my case, but if this is how Moss handles legitimate complaints, it says everything about their standards.Appalling communication, dismissive attitude, and a complete lack of professionalism. Avoid Moss at all costs. They do not care about their customers, and they do not honour basic consumer rights.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
