I purchased a suit from the Moss Cardiff store and asked the sales assistant to put the receipt in the bag — but he never did. I later travelled to another city and wanted to return the suit as it wasn’t right for me. That’s when I realised the receipt was missing.I contacted the store, but they were completely unhelpful and showed no care or responsibility for their mistake. I also emailed customer service and received an even more disappointing and dismissive response.This has been one of the worst shopping experiences I’ve had. Avoid this shop at all costs – the staff are unhelpful and the customer service is terrible. If you’re looking for quality service, I’d recommend going to TM Lewin or ordering from reputable retailers online instead.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
