Bought shoes at the Cheapside store on 2nd October. I wasn't sure about the fit as they didn't have my size, but the assistant said I could take them home to try and return them if they weren't right. That's the only reason I went ahead with the purchase.Tried them on properly at home (on soft carpet, thick socks) and they were completely the wrong size. When I returned them a few days later, the manager refused, claiming there were signs of wear. He literally pointed to the seam where the sole meets the shoe as evidence.I contacted customer support hoping they'd sort it out. They asked for photos, I sent them, then they just backed the store's decision anyway. They wouldn't escalate to management and suggested I should go back to the store to get the original assistant to confirm what they'd told me - ridiculous!!The staff member made me a promise to secure the sale, and the company won't honour it. I'm now doing a chargeback through my bank. Honestly, just go for Clarks - can't trust Moss anymore and they clearly know their shoes are substandard which is why they're not willing to stand by them.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
