Customer service is awful, they say their system does not have the capacity to allow for replacement orders so they require you to wait 14 days on receipt of the item to receive a refund and pay out the full value of the item again for a new order.The issue with the item was that the trouser legs hadn't been sewed correctly at the bottom a quick and cheap fix if they'd given a small partial refund.They believe that they can't give refunds quicker than 3-5 working days when everyone knows that it's possible to complete same day payments. The worst part is they have stock for these trousers so it could have been a really quick fix. Awful customer service online, appears like laziness to avoid unfamiliar ways of working outside of policy that are completely possible.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
