Terrible after sales service -Andrew at their store in York was great but everything went wrong after leaving the store. The suit was delayed and then when it was 'delivered' it was sent in a suit cover and left with neighbours who do not exist! A witness saw the item being dumped in the garden three doors down the road. I have written to Moss Bros three times and each time send them my electronic receipt, their first two answers asked me for my receipt and then their third email got my name wrong and told me that they could not find my order. I have asked for them to escalate to a complaint and am just being ignored. I spent nearly £500 in their store, never again. Does ANYONE know where the suit jacket is because Moss bros certainly don't nor do they care.
Claim your business profile now and gain access to all features and respond to customer reviews.
For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
