I used them as a tuxedo hire for my wedding and they were the WORST. Issue one – the guy who measured my husband didn't seem to give to shit about him. Didn't offer any help, any guidance. Expected us to know everything. Barely measured him correctly and mostly busied himself with the goddamn computer. Issue two — they never ever answer the phone. I rang the store in Victoria nine times in one day. I walked INTO THE STORE while on the phone and watched as all staff members ignored the phone completely. TERRIBLE CUSTOMER SERVICE. Staff just seem to wander around like bobble heads. Issue three — When I had the groomsmen fitted, they couldn't find any of my husbands details in the system (so I had to get him re-measured). I was also told that the person who measured my husband OVERCHARGED him, because rather than adding the items as a package deal, he entered the items individually, thereby charging us £300+ rather than £175. I don't know what god forsaken system they use but it's clearly like Windows 97 because it's dogshit. I was told the groomsmen would have black buttons on their tuxedos because that's the style (but they tried on regular white shirts). FINE. Go to pick them up? There's no black buttons, but my father in law had purchased a shirt with black buttons after being specifically told this. My husband was missing cufflinks from his order as well. Honestly, this is the worst experience. There was so much back and forth, so much confusion on what exactly is in a tuxedo hire, no communication, no details. I kept being asked for the order number but the email I get from them only include the HIRE number which is apparently different. I offered my last name, but no apparently the groomsmens details are all under their own individual name rather than a grouped wedding party, making it very difficult to ensure that everyone has the correct items in their package.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
