I visited the Bromley store to confirm my tuxedo hire booking and to update the reservation with an additional name, as I was informed this would qualify me for a 15% discount through my workplace. Unfortunately, my experience was disappointing.When I mentioned the discount, the staff member I spoke to abruptly cut me off with, “We don’t do that here,” without giving me a chance to explain or show the email I had received. While I was trying to find the email on my phone, she turned away and resumed a personal conversation with a colleague, completely dismissing me.The interaction left me feeling unwelcome and unvalued as a customer. I ended up cancelling my booking and going elsewhere. I’ve always had great experiences with Moss Bros at other locations, but I would not recommend the Bromley store based on this visit.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
