My experience at the Chelmsford MOSS branch was a mixed one, and unfortunately, the poor customer interaction overshadowed the product. I went with my fiancé for a custom suit as the groom. From the very first interaction, the lady I had the appointment with shook my hand but completely ignored my fiancé's hand, which was clearly extended. It was incredibly rude. While the process of picking fabrics and suits was enjoyable, the experience was ruined by the fact that this same lady repeatedly talked over my fiancé throughout the appointment. This made both of us feel incredibly uncomfortable and disrespected. For a service that is supposed to celebrate a couple's special occasion, this level of behavior is unacceptable. I hope this feedback helps you understand what needs to be worked on.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
