Do not rent here! We rented 2 mobility scooters (maxi cruisers) here and they were delivered with broken parts and lights, which we noticed the first day when they delivered them (we tried to tell the people who delivered the mobility scooters to us, since one of the indicator lights was literally hanging loosely and duct taped to the mobility scooter, but the deliverers didn't speak any English either). Then when we took them for a test drive 2 days after delivery, and after charging them all the way, they didn't make it any further than 10 kilometers before breaking down (it says on the website of motion4rent that they can drive 30 kilometers). The batteries are defect yet the people from motion4rent completely deny this and say they are in "perfect state". Which is not true. They took the mobility scooters back immediately after we called them, and they drove us home and we did not get our money back (€104 for each). Motion4rent is absolute TRASH. They tried to replace the ones we had with other ones that were a smaller model and could drive even less and communication was only possible in Spanish, they couldn't speak English at all.Today (16-6-2024) they sent us a message saying they require pictures of the damaged parts, which we don't have because they took the mobility scooters back with them after we were stranded in a village when the batteries died. They also demanded a report from a technician stating the batteries were damaged which is impossible because they took the scooters with them after we called. It is very unfair of them to demand this, and they are currently denying anything we say. They say that the batteries must have been charged improperly which is not true because we left them to charge from 10pm until the next day 11am. They explained to us that when the light on the charger is green, the mobility scooters would be fully charged, and both the lights were green. So the barriers were fully charged and then the mobility scooters stopped working after driving not even 10 kilometers.See pictures below of the mobility scooters we rented (we rented 2) and the range they are SUPPOSED to be able to drive. To put it very simple. We were scammed, they refuse to give us our money back (€208 in total), and refuse to listen to what we have to say because we don't have a technician's report - which is impossible to have because they took the mobility scooters away from us when they broke down before we could even call a technician. That aside, how would we even hire a technician for something like this anyway??? They now won't take any calls from us any more either and only want to speak to us with a technician's report which is impossible to get.21-06They finally made a refund on Wednesday. Motion 4 rent finally helped us very good. I hope for them that they skipped the collaborator that delivered the mobility scooters to us. At the end is our conclusion Motion4Rent is very nice to work with, but they work overall with collaborators. And when there is one who doesn't do good, and no one complaines then they couldn't know.
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