Surya,Thanks for replying to my review.This is my response to your reply on Oct 28th 2023. [Surya T: Motorbikeexpeditions Travels Private Limited]:**Clutch Issue:** We're pleased to inform you that we offer comprehensive bike insurance to cover any potential damage to the motorcycles during our tours. Our priority is the safety and satisfaction of our customers, and we want to ensure that you have a hassle-free and enjoyable experience on the road.We apologize if you felt that the information about the clutch was conveyed in a way that made you uncomfortable. Our intention was to ensure that the motorcycles remained in good condition throughout the tour for the safety of all participants. We value your input and will strive to communicate such concerns more effectively in the future.[Sourav B: Customer]: I understand that many vendors provide insurance coverage for motorcycle tours. But I am sure you understand that filing a claim for damage that has not occurred or in other words falsifying a claim to an insurance company is considered a felony. Your motorcycle had no damage whatsoever. You deducted from the security deposit because you wanted to maximize your profit margin. In regards to safety, if you guys really cared about "safety" at all, you wouldn't have let me ride a motorcycle without "honk" from khardungla all the way to leh. It was not only unsafe to ride a motorcycle without "honk" but also extremely dangerous. [Surya T:Motorbikeexpeditions Travels Private Limited]**Payment Method:** We acknowledge the issue related to the payment method. We should have been more transparent about this matter from the outset. Our decision to accept cash payments was not intended to evade taxes, but rather to provide a more convenient payment option. We have made significant improvements to our payment process based on your feedback. Going forward, our booking requires a 30% initial payment, and the final payment is due one month before the tour's start date. We have also expanded the payment options to include online methods such as credit and debit cards to make the process more convenient and transparent.[Sourav B: Customer]: Thank you for acknowledging that. Please do not ask for cash payment in the future to avoid paying taxes. [Surya T: Motorbikeexpeditions Travels Private Limited]**Oxygen Cylinder:** We appreciate your concern about the availability of oxygen cylinders. You are absolutely right; safety is paramount, especially in high-altitude expeditions. We maintain both 10-liter and small 1-liter oxygen cylinders as backup at all times during our tours. It's important to note that we inform all participants about this during the tour's initial briefing on the first day. We sincerely apologize if this information was inadvertently omitted during your briefing.[Sourav B: Customer]: Please DO NOT LIE in a public forum. You had no oxygen cylinders in your backup van. I understand you are doing business, and at the end of the day, you need to increase your profit margin. But please don't do that by giving incorrect and false information to the general public. Mistakes do happen, but lying to cover that up is wrong. I really enjoyed the trip. But this time I will give 1 star just because you gave wrong information to the general public in a forum.
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"Make Anyone An Adventurer" - that's exactly what Motorbike Expeditions offers with 10 years of experience. Whether you're a seasoned rider or a newcomer to the world of two-wheeled adventures, our expeditions are designed to challenge and inspire you. We believe that exploring the world on a Motorbike is the ultimate way to experience its beauty, diversity, and culture. That's why we've put together a range of exciting and unforgettable journeys, each one tailored to suit different levels of experience and ambition.See more
