I took GAP insurance with MotorEasy which I've had to claim against. The service they provided was fantastic and I am thoroughly satisfied with both the communication and the outcome.
If I were to make one note it would be that when I first made the claim, the customer rep told me on the phone that I would have the outcome within 24 working hours. However, the claim took over a week to process. Granted, that's still quick, but the initial estimate of 24 hours did create an expectation for me that wasn't met.
I shared this feedback with MotorEasy who took it on board, and I do believe they will act on it in the future.
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