I bought a smartphone and paid for it fully upfront. After a minor two-foot drop, the screen completely failed, even though there was no visible damage. I sent it for warranty repair, expecting service, but was told it was 'physically damaged' and quoted the full replacement cost. The damage was a small crack from weeks prior, and the phone was functioning fine until the drop. I wasn't informed of this decision until I called myself, leaving me without updates or options, especially with upcoming travel. Their policy states that any prior damage disqualifies warranty repair, even if unrelated to the current issue. A phone at this price shouldn't fail so drastically from a minor fall, and quoting full replacement costs is unreasonable.
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