I had my Motorola Razr 2025 Ultra hinge repaired about 45 days ago. The same hinge failed again, but Motorola denied coverage under the repair warranty — citing unrelated cosmetic wear as the reason.This is a repeat mechanical failure of the same part they previously serviced. The cosmetic wear has nothing to do with hinge function, yet they used it to void both the standard and repair warranties.Support chat deflects to phone, phone reps have no authority, and I’ve been hung up on multiple times. No email support, no escalation path, no accountability.Motorola’s repair warranty is supposed to protect against the same failure after service. Instead, they apply the same cosmetic damage exclusion as the standard warranty — even if the damage is unrelated.This feels like a systemic tactic to avoid honoring repairs. I’m filing a BBB complaint and exploring Florida consumer protection options. If you’re considering Motorola, be aware: their warranty support is a dead end.
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