"I purchased a Motorola Edge 20 Pro, trusting the brand’s quality and durability. However, after 10 months, the charging port started failing, and by 15 months, both Wi-Fi and Bluetooth stopped working properly.I contacted Motorola customer support, expecting assistance, but their solution was disappointing. They charge for shipping and repair, treating this as if it were a random issue, rather than acknowledging it as a manufacturing defect—a problem that many users worldwide have reported.In other countries, like the United States, Motorola replaces defective devices. Here, I was offered a trade-in option with an unfairly low value, which doesn’t compensate for the faulty product or my investment.Motorola needs to acknowledge this recurring issue with the Edge 20 Pro and provide proper solutions to customers. I strongly recommend considering other brands if you value product quality and after-sales support."
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