UPDATEMotorola notified me through email that they had already dispatched the phones and could not cancel the order, advising me to refuse delivery. They then inquired whether I had received the phones. I replied by requesting the tracking number, the dispatch date, and the courier, but I did not receive a response from them. I decided to call their customer service, where an advisor confirmed that I should expect the phones to arrive on the same day I was making the call. I requested the tracking information, but the advisor was unable to provide it. The advisor then suggested that I wait until the end of business hours to see if the phone would arrive, and assured me that he would call me the following day.Two days later, I emailed Motorola to inform them that the phones never arrived, and I didn't receive the promised follow-up call.Motorola is supposed to be a reputable company, yet they have been dishonest throughout my dealings with them.It seems that Motorola was never going to send out the phones, leading me to question whether they have become a company that merely collects personal and financial information for sale. I did not expect such behaviour from a well-known company like Motorola, which is disappointing.Original ReviewMotorola's customer service is extremely disappointing. They lack the courtesy to keep clients informed.I placed an order with them in August, and after a week, I realised it hadn't been dispatched. I logged into my Motorola account, only to discover that the order was still unshipped. I sent a message to Motorola, only to be informed that my order was on hold because the courier refused to deliver it due to my first name being listed as just my initial. I called Motorola to provide my full name, expecting them to keep me updated, but once again, that did not happen. After supplying my details, I anticipated receiving the order within 2-3 days, yet Motorola continues to show the order as pending shipment, and they have not communicated the reason for the latest delay. I reached out to Motorola again to request the cancellation of my order, and as usual, they failed to respond.I wanted to give Motorola a chance after being a loyal Samsung customer for over 30 years, but they have not demonstrated any level of customer care or courtesy. Therefore, I will not be shopping with Motorola again, as their communication is utterly inadequate.
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