Motorola I had a terrible experience with Motorola's after-sales service and their service partner Jeeves.On 30/06/2025, a technician from Jeeves visited my home to repair my Motorola LED TV (motherboard issue). He charged me ₹1000 — ₹500 for visiting and ₹500 as an advance for the motherboard. He gave me only a handwritten receipt, promised that the TV would be repaired within 3 days, and left.After 3 days, no one came. When I contacted Motorola customer care, they shockingly said my complaint had been closed, and no engineer ever visited. I explained everything and they reopened the complaint on 06/07/2025, again promising resolution in 48 hours.Since then, I have called multiple times. Every time, they give the same excuse: “Please wait 48 hours.” Still, no one came, and they refused to refund my money. They also claimed that the technician’s request for a motherboard was rejected due to “lack of evidence.” What more evidence do they need than the customer waiting 3 weeks and having a handwritten payment receipt?I also emailed Motorola, but there was no reply even after 3 days.This is completely unacceptable and feels like fraud. Motorola and Jeeves took my money and never provided any service. They have wasted my time, energy, and trust.I strongly advise people to think twice before buying a Motorola product. Their after-sales service is careless, irresponsible, and unprofessional.Jeeves is equally responsible — they send technicians who take money and vanish without accountability.I demand a full refund or immediate repair.I will also report this to the National Consumer Helpline.Claim ID FLRM-D2DLB7-MVR3UF-CYLTVJ-PESIIBX
Claim your business profile now and gain access to all features and respond to customer reviews.
