Stay away from the Razr 2024 phone because of their crappy support process.I purchased the Motorola Razr Plus 2024 two months ago. I also purchased their Motocare accidental damage insurance at the same time. The phone worked well until two days ago, when the screen went black and would not turn on. I spent two hours on their support website. It had me perform a hard reboot which did not work. Then it had me install a 6.9GB "software fix" which promised not to erase my google account information. The fix did not work. Then it had me do a factory reset in which everything was erased. The screen was not fixed by this procedure either. I then proceeded to call their support line to get them to fix or exchange my new phone for one that worked. I was hopeful when a support ticket was created. Unfortunately, things got much worse at this point. Three separate times I waded through their phone support process where they repeatedly asked the same questions as if no support ticket had been created with detailed information. Each time they indicated I needed to speak with "level 2" as the next step in the process. Three separate times I was put on hold for 5-10 minutes and then hung up on. I was finally told that someone would call me back in a few minutes after they received authorization for the repairs. No one called. Today, I was finally able to reach their "level 2" rep. She (Zyrene) promised to call me later today or tomorrow. We will see, but I'm not holding my breath. I would advise everyone to steer clear of these phones until they get the kinks worked out of their support processes.
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