bought a new moto g direct from Motorola. Went through the Canada website but phone was actually shipped from U.S. Who knew? Delivered February 7, 2025. Called customer service February 24 as so called customer service is closed saturday & sunday and I could not report issue. Because I was two days out of "return policy" could not return unit. It will not charge - gets extremely hot and now won't charge at all. Obvious fail. Asked to have my complaint escalated and was told it would take 24-48 hours for response and longer if they were busy. Aha! Tried to reach Motorola head office - very coy - no phone or fax number. So here I am waiting, without a phone, for someone to "get back to me". What a cockamamie outfit. Interesting. Was told by CSR 14 day return but website is 30 days
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