motorola.com

1.4
1.4 Based on 121 reviews

...

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Samuel Hopper
Phone sent for repair, not returned and they cannot or will not help

A terrible level of after sales service. Phone developed a fault so contacted Motorola. An in-warranty repair was arranged. I received nothing from from their authorised repairers (Assurant) so contacted them again. I then received the delivery labels via email.Sent the phone, short delay in it being delivered to Assurant but now its status is stuck at "Repair in Progress" and beyond when they claim they will return the device.So, I contact them for a third time to find out why there's a delay - "I haven't a clue". They'll escalate it and get back to me. Guess what... nothing.Without a phone and getting absolutely nowhere with them.

1
Date of experience: Oct 01, 2025

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