motorola.com

1.4
1.4 Based on 121 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Linda Hunter
Zero if it were possible

Zero if it were possible. Purchased 2 Moto Stylus 5G 2024 Apr 29 2025. Now Sept 10 2025 and one of them no longer stays connected to the internet in our home. Since I purchased one also for my husband I can compare the 2 and assess what the issue is. Our internet is working fine as noted on the other phone and our laptop and PC. No dropped connections anywhere else. Called Motorola and yes they will fix the phone but it will be gone from my possession for about 2 weeks counting shipping, repair time and shipping back to me. Since we have no land line this is not acceptable. I asked for a replacement or loaner and they refused. What terrible customer service. According to my experience, 1 out of 2 phones work as expected! The service person couldn't not care less about the issue, refused to escalate my call, saying the supervisor was not available, without even attempting, so I asked how do you know she's not available if you didn't even try. She then just kept repeated her canned words as if a robot.Never again will I buy a Motorola product. I had better service purchasing a phone from China!

1
Date of experience: Sep 10, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More