I ordered a QRK gearbox for my Skoda Octavia (PX64 OEU) through PartsGateway. Motor In Motion confirmed they would supply that exact part, so I paid £1,495 (£1,395 cash + £100 transfer) as they said to help me as my budget was £1500 they offered to accept the cash. When I came to collect it, they instead gave me a PYS gearbox, claiming it was “100% the same.” I declined to take it but Adam refused to refund me back my cash pressured me to take it with me or they would not guarantee it safety. Adam hit me on my arm grabbed my documents and squeezed them inside his office bin threatened to move me out of his office with his men. I was devastated and emotionally hurt with worse customer service I had with them.After contacting Skoda UK, I was advised that PYS 0CW300046X gearbox code is not confirmed as compatible with my Skoda gearbox code QRK 0CW300047R due to internal and mechatronic differences. I asked for a refund immediately, but Motor In Motion refused to return my money and insisted I take the part.The gearbox is still unused, and Skoda UK confirmation that it is not fit for my vehicle when I spoke with them . I have reported the matter to Citizens Advice / Trading Standards and am taking formal action under the Consumer Rights Act 2015.Please check independent reviews before purchasing — my experience has been extremely disappointing and stressful. I hope authorities will review this company’s practices to protect other customers.
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Motors in Motion LTD, VW Audi Group Specialists Dismantler
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