I ordered a new clock spring for a VW golf from this company and I was pleased to receive it quickly; and it was well packaged to avoid damage. The issue arose when I took it to my local VW specialist to have it fitted, as they were unable to do it as it was not the correct one. After having to pay for a fitting they had to revert due to the issue I contacted Motors in Motion. One 'gentleman' called me a liar which infuriated me. I contacted them again and complained to Adam about the gentleman AND the issue. He again did not believe me and we entered into quite a heated discussion about why it was the wrong bit. I sent him the garage report and explained that the letter at the end dictates the functionality possible with the clock spring, and I needed one with a different letter to the one received. On explaining that it affected my DSG gearbox he FINALLY held his hands up and admitted that it came from a manual car, so they may not actually be the same. I agreed to dispose of the part for a refund, but that left my out of pocket expenses where I had paid for a clock spring to be fitted that couldn't be fitted. We agreed that he would send me two replacement rear interior door panels for my car to cover what I had lost, but after many many months and several ignored phone calls I have never been able to actually sort this out, and I remain OUT OF POCKET. My advice... Steer Clear!! What a rude, ignorant organisation. If there is an issue they will fob you off, or ignore you. Don't touch them with a barge-pole as it isn't worth the hassle if anything goes wrong.
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Motors in Motion LTD, VW Audi Group Specialists Dismantler
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