The service demonstrates a complete lack of customer care. They claim to have a live chat option, but it’s nonexistent! They also state they respond to emails within five days, yet I have messaged and emailed three times without any reply in that timeframe! Their emails provide misleading information regarding returns. Additionally, my parcel arrived with paper labels covering rips and tears in the bag, which is unacceptable! Overall, it was a dreadful experience. I will not be returning! In response to the company's reply: It's unfortunate that their customer service couldn't reply as swiftly as they did to me! Reaching out to them seemed futile! I eventually managed to return my purchase, but not thanks to their lack of communication.
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HELPING EVERYONE ENJOY THE GREAT OUTDOORS
At Mountain Warehouse we want everyone to enjoy the great outdoors and we'll help keep the whole FAMILY warm, dry and active – including the dog!
Founded in 1997, we’re the UKs’ largest dedicated outdoor clothing and equipment retailer and have been offering our customers unbeatable VALUE for money and outstanding quality for 25 years.
We pride ourselves on our in-house designed and developed product ranges and in recent years we’ve added a curated selection of products from other brands. Now, through the addition of our Mountain Warehouse Marketplace, we’re partnering with more sellers and brands to bring you our widest ever CHOICE of products across even more categories.
Like you, we’re on a SUSTAINABLE journey so we’re introducing more sustainable materials and packaging whilst minimising waste and the impact we leave behind.
So, whether you're planning on travelling the world or exploring closer to home, we have what you need for your next ADVENTURE.
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