Terrible experience with customer support. We spent over £500 on ski wear, but when we inquired, we were informed that there was no blue light discount available. After discovering it was indeed offered, the support team advised us to email our receipt and card details for a refund, promising to avoid the hassle of returning items and repurchasing. Two months later, there has been no refund, no response, and no way to reach anyone. It's another instance of a high street chain that may soon find itself losing customers to online shopping due to such inadequate service, leaving customers financially burdened. We are still trying to resolve this issue, but with no success.
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HELPING EVERYONE ENJOY THE GREAT OUTDOORS
At Mountain Warehouse we want everyone to enjoy the great outdoors and we'll help keep the whole FAMILY warm, dry and active – including the dog!
Founded in 1997, we’re the UKs’ largest dedicated outdoor clothing and equipment retailer and have been offering our customers unbeatable VALUE for money and outstanding quality for 25 years.
We pride ourselves on our in-house designed and developed product ranges and in recent years we’ve added a curated selection of products from other brands. Now, through the addition of our Mountain Warehouse Marketplace, we’re partnering with more sellers and brands to bring you our widest ever CHOICE of products across even more categories.
Like you, we’re on a SUSTAINABLE journey so we’re introducing more sustainable materials and packaging whilst minimising waste and the impact we leave behind.
So, whether you're planning on travelling the world or exploring closer to home, we have what you need for your next ADVENTURE.
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