I ordered online and returned most of my items in store on December 30, 2025. I did receive some communication after the return; however, the refund was not processed within the timeframe that was provided. After waiting beyond the expected period and experiencing long hold times by phone and disconnected live chat sessions, I sent a formal follow-up email requesting an update. Although the refund was eventually credited back to my account (after more than one month), I did not receive a response to my follow-up communication. The complete lack of communication left me feeling frustrated and undervalued as a customer. While the quality of their products is good, my return process was deeply disappointing. I hope they improve their customer service, but sadly, this will likely be my last experience with them.
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HELPING EVERYONE ENJOY THE GREAT OUTDOORS
At Mountain Warehouse we want everyone to enjoy the great outdoors and we'll help keep the whole FAMILY warm, dry and active – including the dog!
Founded in 1997, we’re the UKs’ largest dedicated outdoor clothing and equipment retailer and have been offering our customers unbeatable VALUE for money and outstanding quality for 25 years.
We pride ourselves on our in-house designed and developed product ranges and in recent years we’ve added a curated selection of products from other brands. Now, through the addition of our Mountain Warehouse Marketplace, we’re partnering with more sellers and brands to bring you our widest ever CHOICE of products across even more categories.
Like you, we’re on a SUSTAINABLE journey so we’re introducing more sustainable materials and packaging whilst minimising waste and the impact we leave behind.
So, whether you're planning on travelling the world or exploring closer to home, we have what you need for your next ADVENTURE.
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