Do not rent flats through this agency. I rented a flat at 39B Pembridge Villas, London, W11 3EP.I had to move out of the property due to the vibrations from the transport passing by at night. I noticed the shaking during my first night there and emailed the agency straight away. Unfortunately, I paid 6 months in advance (as I am self-employed and it seemed easier that way).The agency (Mountgrange heritage Notting Hill) and the landlord (Carlotta De Luca) were very uncompromising. I was surprised at how little sympathy they had. I have emailed them asking to call an engineer to look for a solution, but their response was - you paid and nothing could be done. My GP sent them a letter saying that the vibrations were causing headaches, but still no response. I installed the app that was measuring the vibrations and sent the results to the agency, but unfortunately, they ignored it. The engineer's fee to check the problem was over a thousand pounds which I was happy to pay but they needed to lift the carpets and the agency/landlord didn\'t allow it.They arranged a few viewings (after 4 months of weekly correspondence with them) and kept saying that they are being very generous to me. However, nothing ever came out of those viewings. Only after 6 months when I left, they waited for a month (so that they could use my deposit) and then found new tenants.The agency is called - Mountgrange heritage Notting Hill.
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