Mova London is nothing short of deceptive. Their branding is deliberately misleading, designed to make you believe you’re dealing with a UK-based company offering simple, hassle-free returns. In reality, it’s the opposite.The item I received looked nothing like what was advertised on their website. When I requested a refund, I was informed that I’d have to ship the item back to a warehouse in China and cover a “customs fee” that’s nearly the full cost of the dress itself. That’s not customer service, it’s a scam dressed up as a business.I learnt the hard way, and I strongly regret not reading the reviews first. Mova London is a disgrace of a store, and I would advise anyone thinking of buying from them to stay far away.
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