This is the email from MovaLondon when asking for a full refund for a 30 day return policy...To save you the time and cost associated with returning the item to our warehouse in China where return shipping and customs clearance fees can be substantial, we would like to offer you an alternative solution.At this point, we'd like to provide a 10% refund of your full order amount to your original payment method. You keep the original item, and no return is needed.However, if you prefer to return the item, please send it to the address below:Contact Name: Wang MaoqinAddress: Lane 1177, Jianlan Road, Meixu Street, Yinzhou DistrictCity: NingboZip code: 315100Province: ZhejiangCountry: ChinaTel: +15314571683A few important notes:• Please ensure that customs fees are paid in advance; if they are not, we cannot accept the parcel or issue a refund.• Return costs can include a clearance fee of up to £40 per product, plus additional shipping costs.• A track & trace code is mandatory. Without it, we cannot verify the package and cannot issue a refund.Please confirm if you’d like us to proceed with the 10% refund, or if you’d prefer to return the goods.Looking forward to your reply.
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