mova-london.com

1
1 Based on 140 reviews

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Rachel Seago
ZERO STARS

ZERO STARS! This is another reply I had this morning from them when I asked for a full refund: Thank you for your message. I’m sorry to hear of your disappointment and frustration, that is never our intention.While we’re unable to provide a full refund without the item being returned to our warehouse, we do want to resolve this matter fairly and promptly for you. As a goodwill gesture, we can increase our offer to a 15% refund of your full order amount, which will be processed directly back to your original payment method. You can keep the items, and no return is required.Please let us know if you’d like us to proceed with the 15% refund so we can arrange this immediately.Kind regards,DoreenLook out for a video on You Tube that explains how they operate - taking images off other decent websites, copying their clothing, always have sales and give you discounts. There are no brand tags, wash labels, poor quality fabric, and no policy for refunds unless you email them! RED FLAG!

1
Date of experience: Aug 18, 2025

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