This experience was a cacophony of poor customer service experience from start to finish and much of what they have on their website misrepresented their product and returns process. Firstly, the item was not delivered in the time frame suggested being over a week late to arrive. When it did arrive the quality was appalling and did not represent the images or description on the website. Being told throughout the process, after I enquired about a return before even the item was delivered, given it was later than I needed it, I was reassured once received I was easily able to return the item. Well this was the biggest lie!! The item cost me just under £40, yet the returns process required me to send the item to an address in China which would cost me just over £40!! Then I could get my refund - go figure!! The maths clearly doesn't warrant a return. Eventually the best response I could achieve was a 30% refund on my item and being able to keep it - what elation! It went straight in a charity bag but even then I'm not sure it would be of any value. Absolutely awful customer service and poorly represented information. Could not, not recommend, this retailer highly enough.
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