mova-london.com

1
1 Based on 140 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Ford Fisher
Avoid this deceptive seller at all costs.

Avoid this deceptive seller at all costs. The products are not as advertised on their website. Expect to receive items that are completely useless, and don’t count on a refund since they ship from overseas and expect you to cover the return shipping fees. Their response was as follows: Thank you for reaching out to us. We understand that our initial offer may not have aligned with your expectations, and we sincerely value your patience and feedback as we strive for a fair resolution. As a goodwill gesture to acknowledge the inconvenience you’ve faced, we’d like to present a better offer: 10% refund of your original purchase plus 50% store credit, with no obligation to return the item. You can keep the item you received. We hope this option serves as a practical and convenient resolution without the hassle of a return. If you still wish to return the item for a full refund, you are welcome to do so. However, please note that our return address is located overseas. If you decide to proceed with a return, we will provide the full return address and instructions once we receive your confirmation. Please inform us of how you would like to move forward, and we’ll be happy to assist you promptly. Thank you for your understanding—we genuinely appreciate having you as our customer.

1
Date of experience: Jan 10, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More