Originally I came across the self cleaning cat litter box on their website after searching for them. I emailed and asked for dimensions which they replied back and told me them. I did my measurements because I have a small spot where I can put a litter box. I will admit I made a mistake in the dimensions, although they did give me the dimensions slightly off anyway and it was a little bigger than I thought. I emailed them back again and said that I had opened the box and but that it was ultimately too big and asked if I could return it as per the 30-day return policy on their website under the product and they said they couldn’t accept a return for that item.I also did notice I bought it for “half off” according to their website for $399.99AUD and then after I looked at it again it is still “half off” but is now $549.99AUD. Again, I did make a mistake in the dimensions (although the actual dimensions of the litter box is slightly bigger than they claimed) which was 100% my own fault but I ultimately bought it because they had the returns policy written under the product on their website and it is misleading. I did mention to them in an email back advising that their website says they have a 30-day returns policy and they did not reply. I will say they were very helpful up until I mentioned the returns policy including my initial email asking about dimensions.I tried to find some more reviews online for them but wasn’t really able to so I now want to put one here for people to find as well just to make sure people will know if they are thinking about buying this item. Also,if anyone is interested in the dimensions this is the information they told me: Thanks for reaching out and our MrBarks - Self Cleaning Litter Box is 21.65″ × 20.08″ × 21.10″ ( inches) This litter box easily accommodates cats from 1.49 - 12.47kg. I am assuming the dimensions read LxWxH which made sense when I measured the item myself even though length is more towards 22” because it needs a little bit of space to work.
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