STAY CLEAR!! I wish I read reviews before signing up to this joke of a company. Not able to resolve any issues the worst customer service I’ve ever revived they advertise them selves on social media as being fantastic with 5 star reviews but I don’t believe this for a second. My bins didn’t get collected as I had issues with making my payment no option to ever set up a DD i constantly have issues log in and no option to set a password you can remember just a stupid 4 digit pin they send and you need to reset every single time to pay! What a joke! Rang for help was told I could use a card then told the woman on the phone it showed a saved card but can’t add it for re occurring payments she said I had no card in file I have issues logging on but once I do I can see the card so someone obviously hasn’t even a clue what they are doing! My bins were paid before collection I wasn’t told it had to be 2 days in advance these rules aren’t highlighted ! Was told to ring how can you ring when the lines are closed after work ???I had a genuine issue did my best to resolve it and get help when I could over the phone and you get no support I also requested to cancel my service after this terrible ordeal she woman said it was all my fault even though I’ve highlighted the issues I was having doing this she didn’t care no sympathy at all When I requested to cancel the bins I was told I can’t because they have to be empty? They are paid so I don’t understand why they can’t be emptied next time and cancelled imagine after saying I can’t call during the operating hours she says I have to call beach completely ignoring what I have just told her. I’ve never heard of a company refusing service over €27 for two days I’ve never owed the company money and always pay my bill what a joke I will be telling all my neighbors who use this device and family to stay well clear
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Mr Binman is an Irish owned waste recycling organisation servicing over 50,000 household customers and 3,500 commercial clients in Ireland.
The organisation employs over 130 people in the provision of innovative waste management and recycling solutions to the household consumer and business community.
