22/09/2018 Mr Exhaust ReigateI intended to replaced the rear exhaust on my Skoda 1.9 tdi.Firstly I checked online on their website, it was advertised as being a Bosal exhaust, even the part no was given (Bosal 282-985), I was pleased with their price, I called to get the appointment - all fine.I arrive there, car checked, they agree the part must be replaced, they bring a cheaper part (Walker 22977), I informed them about the difference , that it looks cheap, but they said that unfortunately, Bosal is in admin they can't give me the part mentioned on the website, but the price is the same!!!The guy was polite, well trained ( in defending company's interests, he honestly deserves a pay rise), finished a 10 min job in 45 min (is anyone surprised here?!!!) , replaced unnecessary, in my opinion, 2 mounts free of charge ( probably embarrassed by the entire situation), allowed me to inspect the job. At the end of the experience, I received £10 voucher like all previous customers, which I will never use, and some marketing materials; I had a coffee free of charge. ( to clarify, the coffee was not at the end, but while waiting for the job to be done)I wasn't invited like the previous customer to review online their job, a clear discrimination, but why, why?!!!!I ended up paying more for less in terms of quality ...Will I ever use them? Ahh......No.
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Specialising exclusively in the repair and replacement of exhausts & catalyts for over 40 years.
