I’m writing this review with mixed feelings about the recent work performed by Mr. Rooter at my home. The issue was a leak in the kitchen sink drain pipe. The technician, Ali, addressed the problem by removing approximately one meter of corroded copper pipe and replacing it with PVC piping and rubber connectors. This was intended as a temporary emergency fix until I can replace the entire copper drain system with PVC.The repair itself was relatively straightforward. It involved cutting into the drywall ceiling below the sink to locate the leak, removing the damaged section of pipe, and installing the replacement. The entire process took about two hours from Ali’s arrival to departure.What left me disappointed was the cost. The final bill came to nearly $2,000, despite the parts being worth around $100 and the labor being minimal. Although I agreed to the quote after the diagnostic and drywall opening—initially estimated at around $300—I was under the impression that the job would be more time-consuming and complex. That misunderstanding was partly my fault for not asking more questions, but I still felt blindsided by the final cost.After the work was completed, I felt more like a victim than a valued customer. The pricing structure felt predatory, and the experience left a sour taste. I contacted the manager of the North York franchise the next day—Fred, if I recall correctly—and he was professional and courteous. He offered a $300 reduction to help resolve the issue, bringing the total to about $1,700.Unfortunately, I still have additional work ahead: replacing the rest of the copper drain pipe, patching the drywall holes, and repainting the ceiling. While the repair was effective, the overall experience was disappointing due to the cost and lack of transparency.
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