Plumber Philip was great ,helpful and courteous to our needs. Snaking out unknown backup plumbing. He found source was outside home and part of HOA.He even went and spoke with HOA with my husband. Although not able to record what his video snake saw. Plumber Philip said we have a free visit is it acts up again, also said if HOA gives a problem to please call them back in. Their invoice stated their assessment and included HOA responsible for exterior of issue. When we called Mr.Roto Rooter back to advise on needs of video and/or picture per HOA , we were told I would get a call back and never did. It took me and my husband to both call them again, the Manager Phil said they charge another $613 for redo with different equipment to give video since original one couldnt, this new would do recording. We were surprised at request especially since it wasn't advised it would be extra for recording needs "new equipment". Plumber said his equipment couldn't record. We didn't know that it would be another charge for another with equipment needs with recording. Why not have that equipment on first place instead wasting time and money. It would have been nice to advise us if such or when we called apologize it wasnt disclosed and come as a courtesy for video picture needs.Manager Phil said $613 is it and nothing else. Then mentioned he was off that day plumber came and he only has the equipment or could quote cost. I advised him that was unfair and work was not disclosed properly after paying $445 and now they want another $613 for same thing to be done with now a recorder. No thank you. It seems like they want to take advantage and not disclose to their plumbers of equipment pricing on jobs ahead of time .Instead wait til more is needed.
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